Vol. 13/ Núm. 3 2026 pág. 201
https://doi.org/
10.69639/arandu.v13i3.2390
Using
the Problem-Solution Approach to develop English
Communication
Skills in A2 Students
Utilización del enfoque problema-solución para desarrollar las competencias
comunicativas en inglés de los alumnos de A2

Josué Isaias Condo Sucuy

jicondos@ube.edu.ec

https://orcid.org/0009-0000-0915-5621

Universidad Bolivariana del Ecuador

Riobamba Ecuador

Rodrigo Antonio Guerrero Segura

raguerreros@ube.edu.ec

https://orcid.org/0000-0001-8915-3377

Universidad Bolivariana del Ecuador

Duran- Ecuador

Josué Reinaldo Bonilla Tenesaca

jrbonillat@ube.edu.ec

https://orcid.org/0000-0002-6748-2345

Universidad Bolivariana del Ecuador

Duran- Ecuador

Artículo recibido: 10 junio 2026- Aceptado para publicación:16 julio 2026

Conflictos de intereses: Ninguno que declarar.

ABSTRACT

In
this research, the effect of utilizing the problem-solution method on teaching oral
communication
skills in the English language to A2 level learners in an EFL environment in
Ecuador
was assessed. To do this, a quasi-experimental approach consisting of 16 dental students
from
Riobamba was implemented. This project lasted 7 weeks (16 total contact hours) and utilized
pre
-and post-tests as well as Likert surveys and checklists to collect data on fluency, accuracy,
pronunciation,
engagement, and confidence. Results of this study indicated a significant increase
in
overall performance (from a mean 6.32 to a mean 7.65) with most increases occurring in
relation
to both engagement (24.72% increase) and confidence (26.38% increase). Additionally,
students
reported positive experiences when working collaboratively with other students to solve
problems
as well as improvements in critical thinking skills (e.g. highly responsible, reflective)
and
partial collaboration (e.g. need for more flexibility). In conclusion, the implementation of the
problem
-solution technique enhances oral fluency, independence, and collaboration among young
A2
level learners and should be incorporated into traditional EFL classroom practices in order to
create
opportunities for more active learning.
Keywords
: english communication skills, a2 proficiency level, EFL (english as a foreign
language)
, oral fluency, problem-solving approach
Vol. 13/ Núm. 3 2026 pág. 202
RESUMEN

Este estudio analiza el efecto del método problema-solución en la mejora de las competencias
comunicativas orales de estudiantes de nivel A2 en un contexto de EFL ecuatoriano. Para este fin,
se establece un diseño cuasiexperimental y se aplica a 16 estudiantes de odontología de la ciudad
de Riobamba durante 7 semanas de trabajo (16 horas en total) sirviéndose para la evaluación de
la fluidez, precisión, pronunciación, engagement y de la confianza de pre y posttest, de encuestas
tipo Likert y de listas de verificación. En cuanto a los resultados, resaltamos las mejoras generales:
del promedio 6.32 se elevaron al 7.65 (media de la diferencia 1.33), donde las diferencias más
concretas encontramos en la confianza (26.38%) y el engagement (24.72%), donde las
percepciones estudiantiles resaltan los beneficios en el proceso de interacción y del problema
usado como solución; y el Checklist en la evaluación expresa fortalezas en el pensamiento crítico
(responsabilidad elevada, reflexión) y en la colaboración (flexibilidad por potenciar). De acuerdo
a ello, podemos afirmar que el método problema-solución mejora la fluidez del discurso oral, la
autonomía y la colaboración en jóvenes de nivel A2, por lo que acentuamos la importancia del
método en las aulas de EFL tradicionales para salir del pasotismo de su uso.

Palabras
clave: habilidades de comunicación en inglés, nivel de competencia A2, EFL
(inglés
como lengua extranjera), fluidez oral, enfoque de resolución de problemas
Todo el contenido de la Revista Científica Internacional Arandu UTIC publicado en este sitio está disponible bajo
licencia Creative Commons Atribution 4.0 International.
Vol. 13/ Núm. 3 2026 pág. 203
INTRODUCTION

In
recent years, the development of practical English communication skills has become a
central
objective in English as a Foreign Language classroom; This is especially important for
students
at the A2 proficiency level, who are beginning to understand and use basic phrases in
real
-life contexts. In Latin American classrooms, traditional teacher-centered methods limit
meaningful
oral interaction; these methods often result in passive learners with limited speaking
confidence
(Richards, 2006; Ur, 2012);
Systematic
reviews provide more extensive evidence than individual studies. Guo and
Jamil
(2024) analyzed multiple projects on the effect of PBL on the growth of independence and
fluency
in EFL speaking. In another study, Tran (2024) integrated PBL and conversational
projects
to develop better pronunciation and interpersonal skills while López (2025) focuses on
its
impact on cooperative learning within higher education. Qasserras (2023) explored combining
CLT
and PBL to help students overcome cultural challenges. Khaydarbek (2025) also encouraged
using
project-based methods rather than grammar drills to promote CLT. Additionally, Oshimeje
(2025)
and Caicedo (2026) offered more proof of the importance of real spoken language and
how
grammar relates to speaking skills in EFL secondary schools.
Research
has demonstrated that problem-based learning (PBL) has a significant positive
effect
on the development of communication skills and critical thinking skills among A2-level,
English
as a foreign language (EFL) learner. Research conducted since 2021 has furthered the
understanding
of the relationship between PBL and communication skills. For instance,
Šliogerienė
et al., (2025) were found that project-based learning helps students interact more with
each
other by using real-life situations, which increases their participation and teamwork in class.
Tan
et al. (2022) studied how this approach also boosts motivation and helps students remember
what
they learn, especially in countries where English is not the first language. The shift from a
traditional
model of learning to an interactive, learner-centered model of learning is intended to
provide
novice learners with the opportunity to learn how to use English as a means of
communication
in real-world situations.
Furthermore,
Latin American research validates PBL's practical impact. García and
López
(2023) showed problem-solving activities enable fluent, confident speaking in real-life
contexts
within American classrooms. Martínez et al. (2024) confirmed learner-centered PBL
strategies
improve oral fluency, confidence, and collaboration essential for A2 acquisition in
primary
education. In Ecuador, Bachón (2026) showed that project-based activities helped some
public
school A2 learners reduce their anxiety about speaking and improve their proficiency.
Finally,
The results from different regions show that project-based learning can work well in
various
EFL environments.
Vol. 13/ Núm. 3 2026 pág. 204
While
growing evidence supports the benefits of problem-based and communicative
approaches
in language learning, there is limited research on their application with young A2-
level
learners; Specifically, few studies have investigated how the problem-solving method
impacts
oral communication at the basic proficiency level, most available research targets older
or
more advanced students, leaving a gap in understanding how younger learners respond to
structured,
problem-centered tasks; This gap is especially relevant in EFL contexts like Latin
America,
where traditional instruction prevails, as such, further research is needed to assess the
effectiveness
of PBL in beginner-level classrooms.
This
situation is evident in a private college in Riobamba, Ecuador, which, despite its
values
-based curriculum and academic goals, struggles to foster oral fluency in its younger
students.
Although the college promotes academic achievement, it faces significant challenges in
helping
A2-level students communicate confidently in English; Many of these students lack the
opportunity
to practice speaking authentically and engagingly, traditional methods have proven
insufficient
in developing their critical thinking and communicative competence; There is a need
for
innovative strategies that not only teach language but also engage students actively in using
it,
a promising alternative is the implementation of a problem-solving approach to language
instruction

This
study explores how the problem-solving approach affects English oral
communication
skills in A2-level students; The focus is on young adults students in their twenties
who
struggle to express themselves in English, the research will examine the influence of
structured
communicative tasks on students' fluency, accuracy, pronunciation, engagement, and
confidence;
It will also explore how structured communicative and problem-solving tasks support
A2
-level students; and to determinate how problem-solving activities encourage critical thinking
and
collaboration, the central research question is: How does implementing the problem-solving
approach
influence the oral communication skills of A2-level students in an EFL classroom?
MATERIALS
AND METHODS
Description
of the procedure
The
study was conducted over a period of seven weeks. Students attended four one-hour
classes
per week on Tuesdays, Wednesdays, Thursdays, and Fridays, for a total of four
instructional
hours per week. The main purpose of the intervention was to improve students’
speaking
and interaction skills in English through the implementation of the Problem-Solution
Approach.

Initially,
to assess their oral proficiency, students participated in a preliminary oral
proficiency
test. To facilitate these assessments, students participated in a group activity that
included
several scenarios that assessed their ability to speak basic English. Results from this
Vol. 13/ Núm. 3 2026 pág. 205
initial
oral proficiency test provided students with a baseline from which to identify their primary
challenges
and guide the development of an educational plan.
At
the beginning of each class period, every class experienced a problem in relation to some
form
or type of media (e.g., pictures, and written material) that can be seen in typical settings.
Upon
completion of collaborative analysis of the problems, each team of students would share
their
analyses and offer possible solutions in English. Each of these activities developed a sense
of
participation, connection, decision making, and speaking. Throughout the intervention, the
teacher
-researcher used a checklist during three different sessions to observe students’ level of
participation,
fluency, and interaction with their peers. These observations provided qualitative
evidence
regarding students’ communicative behavior and engagement in problem-based tasks.
At
the end of the intervention, a post-test was administered through a group role-play
activity
to evaluate students’ progress. We explained the assessment criteria to students to help
them
understand and develop their presentations with clarity. We gave the students 20 minutes to
prepare
their presentations, which were all evaluated using a rubric based on fluency, clarity,
naturalness
of speech, pronunciation, vocabulary variety, and interaction skills. Finally, the results
of
the pre-test and post-test were compared to find out how the problem-solution approach
impacted
students’ oral performance and interaction skills.
Research
Approach and Design
This
was a mixed-method study which used both quantitative and qualitative approaches
for
better understanding of the issue under investigation. The study was applied and descriptive
as
its purpose was to examine the efficiency of the Problem-Solution Approach in teaching
communicative
skills of English. The type of design was quasi-experimental because a pre-test
and
a post-test were conducted on the same population of students, but there was no control group.
Population
and Sample
The
study was conducted at a private institution of higher education, in Riobamba,
Ecuador.
The sample was composed by 16 female students in their twenties, A2 level who were
in
the third semester during the 20252026 school term. The research participants attended
English
classes in their dental career. Overall, the participants were characterized by a high level
of
engagement and active participation throughout the process.
Data
Collection Techniques and Instruments
The
first quantitative instrument was the pre and post-test to assess the impact of
organized
communicative activities on students' confidence, fluency, and involvement level. The
test
measured how much improvement the students made after pedagogical intervention and
provided
comparative data on how oral communication developed.
The
second instrument was a survey with a 5-point Likert scale to know about the support
that
structured communicative tasks and problem-solving activities give to learning by A2-level
students.
It elicited perception, opinion, and experience responses from the students regarding the
Vol. 13/ Núm. 3 2026 pág. 206
strategies
implemented towards understanding at a deeper level what impact such intervention
could
have from the point of view of participants. This qualitative data complemented the
quantitative
results in terms of giving a full picture of the education process.
The
third instrument was a checklist whose purpose was to find out the way problem-
solving
activities nurture critical and collaborative work. The same made it possible to observe
and
record systematically how students were participating in classroom activities with indicators
on
interaction, cooperation, and decision making coming to the fore. Information gleaned
provided
objective data on behavior and skill manifested during teaching-learning activity.
Data
Analysis
The
information gathered from the pre-test, post-test, survey, and checklist was looked at
in
both quantitative and qualitative ways to make sure that the results were fully understood.
Pre
and post-test
First,
the pre-test and post-test scores were looked at to see how well the intervention
worked
and to see how much the students had learned. Using descriptive statistical methods like
means,
percentages, and score differences between the two tests, the results were sorted and
compared.
This analysis enabled the identification of variations in students' performance prior to
and
after the execution of the proposed strategy.
A
survey
Secondly,
descriptive statistics, such as frequencies and percentages, were used to analyze
the
survey data. This was done to understand how participants felt about the learning process and
the
methodology used.
A
checklist
Lastly,
the checklist data were looked at qualitatively by using systematic observation.
We
looked at things like participation, engagement, task completion, and interaction in the
classroom
to see how the students behaved and how involved they were during the intervention.
Combining
data from these tools made it possible to cross-check the results, which made
the
study more valid and reliable.
RESULTS

Research
question
How
does implementing the problem-solving approach influence the oral communication
skills
of A2-level students in an EFL classroom?
Vol. 13/ Núm. 3 2026 pág. 207
Results

Table
1
Descriptive
Statistics of Pre-test and Post-test Overall Scores in English Oral Communication
Skills

N.
Min Max M SD MD
Pretest
16 6.00 7.00 6.32 0.47 1,325
Posttest
7.00 8.00 7.65 0.47
The
academic performance of the students has been enhanced due to the use of the Problem
Solution
Approach as can be seen from the data presented in Table 1. Students' pretests showed
scores
between six and seven with a mean of 6.32 and a standard deviation of 0.47 which means
there
was a narrow range of acceptable performance levels and very little variety in how well
students
performed (i.e., each student's performance is scattered about their average). Conversely,
after
implementing the methodology there was an increase in the scores from 7 to 8 for the post-
test.
In addition to an increase in each student's average from 6.32 to 7.65 while also providing
similar
levels of variability (i.e., the average score was 1.325 greater after implementation than
before
implementation). Additionally, both days' standard deviations are very close, indicating
that
the overall improvement achieved through the implementation of the methodology was
consistent
among all participants.
Table
2
Pre
-test and Post-test Comparison of English Oral
Objective
: To examine the influence of structured communicative tasks on students' fluency,
accuracy,
pronunciation, engagement, and confidence
According
to the data obtained (table 2), all variables showed positive progress after the
implementation
of the problem-solving approach, demonstrating improvements in students’
English
oral communication skills. The variables are structured according to the highest level of
progress.
Confidence showed the highest level of improvement among all variables. The scores
in
the pretest and posttest were 6.18 and 7.81, with a mean difference (MD) of 1.62. This
represents
a 26.38% level of improvement. These grades show that the students gained more
confidence
to speak their ideas out loud. The greatest percentage of improvement was seen in
engagement,
with a mean increase from 6.31 to 7.87 and a mean difference of 1.56 in this
Pretest
Posttest
N
Min Max M SD Min Max M SD MD
Fluency

16

6.00
7.00 6.50 0.51 7.00 8.00 7.87 0.34 1.37
Accuracy
6.00 7.00 6.31 0.47 7.00 8.00 7.37 0.50 1.06
Pronunciation
6.00 7.00 6.31 0.47 7.00 8.00 7.31 0.47 1.00
Engagement
6.00 7.00 6.31 0.47 7.00 8.00 7.87 0.34 1.56
Confidence
6.00 7.00 6.18 0.40 7.00 8.00 7.81 0.40 1.62
Vol. 13/ Núm. 3 2026 pág. 208
instrument.
This is an improvement of 24.72%. The findings indicate that the students were more
actively
engaged, participative and motivated in speaking activities. Fluency was third, with
students
scoring 6.50 on the pre-test and 7.87 on the post-test. The mean difference was 1.37,
which
indicated an improvement of 21.08%. It shows that the learners’ ability to speak more
naturally
and continuously with less pause or hesitance was improved. Accuracy improved
slightly
with the intervention. The mean score of pretest was 6.31 and the mean score of posttest
was
7.37 with the mean difference of 1.06. This results in a 16.80% improvement. These findings
suggest
that students enhanced their grammatical control and accuracy when producing oral
language.
Pronunciation showed progress, too, and in a good direction. The pre-test mean score
was
6.31 and posttest mean score was 7.31. The mean difference was 1.00. This is a 15.85%
improvement.
The results indicate that the students were better at speaking clearly and at
pronouncing
words correctly.
Table
3
Students’
Perceptions of Structured Communicative
Objective:
To explore how structured communicative and problem-solving tasks support A2-level
students

The
survey results, based on the five-point rating scale (5 = Excellent, 4 = Good, 3 =
Satisfactory,
2 = Fair, and 1 = Needs Improvement), show that the dimensions with the greatest
impact
were Confidence and Problem-Solving as well as Engagement and Interaction. These
categories
obtained the highest concentration of responses in Excellent, Good, and Satisfactory,
indicating
that students perceived notable progress in their confidence to communicate in English,
their
ability to solve tasks collaboratively, and their active participation during classroom
activities.
Similarly, Fluency and Communication received very high ratings as well, which shows
that
students considered themselves better off to express their ideas with more continuity and
effectiveness
after the intervention. Pronunciation and Intonation and Accuracy were the
dimensions
that showed comparatively lower impact but still positive. The responses for these
0 5 10 15 20 25 30
Fluency and communication
Accurancy
Pronunciatio & Intonation
Engagment & interaction
Confidence & problem-Solving
Título del gráfico
Needs Improvement Fair Satisfactory Good Excellent
Vol. 13/ Núm. 3 2026 pág. 209
categories
were mostly Satisfactory and Good, with fewer choices in Excellent compared to the
other
dimensions. This suggests that students recognized progress in pronunciation clarity and
grammatical
correctness, but these areas may require more practice and reinforcement to reach
the
same level of improvement observed in confidence, engagement, and fluency.
Table
4
Qualitative
Checklist Performance by Indicator
Objective:
To explore how structured communicative and problem-solving tasks support A2-level
students

Regarding
the qualitative checklist datawhere 3 indicates full achievement, 2 partial, and
1
non-achievementstudents were assessed across Critical Thinking and Collaboration
indicators
Full scores were achieved in Critical Thinking, Responsibility (9 Yes, 7 Partial, 1 No)
and
Identify the Problem/Reflect (7-8 Yes) while Propose Solutions (7 Yes, 9 Partial) and Justify
Ideas
(6 Yes, 10 Partial) achieved more partial scores indicating a need for development of
solutions
and justification. The results for Collaboration were more varied with Work in Groups
(10
Yes, 6 Partial) and Participates (8 Yes) high performers while Focus on Task (3 Yes, 11
Partial),
Negotiates (7 Yes, 9 Partial), and Shows Flexibility (0 Yes, 15 Partial) were heavily
weighted
to partial scores indicating a lack of consistent engagement in terms of complete
participation.
Non-achievements stayed low (0-2 per item); Critical Thinking holds stronger
overall,
while Collaboration areas like task focus and flexibility demand further reinforcement.
Overall,
these results confirm that the problem-solving activities successfully encouraged critical
thinking
and collaboration, meeting the objective.
DISCUSSION

The
Problem-Solution Approach resulted in a significant improvement in student academic
performance,
with pretest scores of 6-7 (mean 6.32, SD 0.47) climbing to post-intervention scores
0
2
4
6
8
10
12
14
16
Yes Partially No
Vol. 13/ Núm. 3 2026 pág. 210
of
7-8 (SD similar), showing consistent improvement among all participants. This is consistent
with
Cusme et al. (2023) and Olvera et al. (2026) who found average gains of 1.2-1.5 points in
A2
EFL settings using PBL tasks with reducing SDs and Marini (2026) who associated uniform
progress
with problem-based motivation, patterns that support your findings in an Ecuadorian
setting.

Oral
skills improved after the intervention, with confidence (+1.62, 26.38%) leading,
engagement
(+1.56, 24.72%), fluency (+1.37, 21.08%), accuracy (+1.06, 16.80%) and
pronunciation
(+1.00, 15.85%) showing natural speech gains. These align with Arzuaga (2024)
and
Toro et al. (2021) reporting 2528% increases in confidence/engagement and 20%
improvements
in fluency from A2 problem-solving tasks. Burbano et al. (2025), however, only
found
modest accuracy/pronunciation improvements (1517%), suggesting additional drills may
help
low-proficiency learners’ refinement.
Surveys
showed that the strongest perceived impacts were in confidence, problem solving,
engagement,
interaction, fluency and communication (mostly “Excellent/Good/Satisfactory”),
whereas
pronunciation, intonation and accuracy lagged (mostly “Good/Satisfactory”). This aligns
with
Cusme et al. (2023) and Cando et al. (2025), who found 80-85% high ratings in
confidence/participation
but lower in accuracy among A2 learners, and Olvera et al. (2026) where
perceptions
of fluency increased significantly after the interventionendorsing self-evaluations
of
progress while emphasizing the importance of reinforcement.
Qualitative
data showed critical thinking was strong (responsibility 6 Yes and 10 partial;
problem
identification/reflection 7 Yes, 9 partial) but solution proposals and justification were
partial
(solution proposals 7 Yes, 9 partial; justification 6 Yes, 10 partial). Collaboration was
variable,
very strong in group work (10 Yes) but weak in focus on tasks (3 Yes, 11 partial),
negotiation
and flexibility (0 Yes). These are parallel to Toro et al. (2021) and Marini (2026),
with
75-85% reflection achievement but partial flexibility, and Arzuaga (2024) that proposes a
scaffold.

CONCLUSION
S
In
conclusion, this study shows that the primary scientific contribution of this type of
work
is to young A2 English learners, as well as to support teachers in planning future
instructional
activities that include problem-solving tasks for increasing student-active
participation
and oral communication in EFL classrooms. In addition, the research findings
indicate
that the primary goal of the study (to determine how using problem-solving approaches
affect
the A2 student’s oral English skills) was successfully realized. Consequently, there is
evidence
that the method has helped students make large amounts and even amounts of
improvement
in oral communication skill performance. Three of the dimensions that had the
Vol. 13/ Núm. 3 2026 pág. 211
greatest
effects were confidence, engagement and fluency; pronunciation and accuracy also
showed
moderate improvement levels.
Vol. 13/ Núm. 3 2026 pág. 212
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