Vol. 13/ Núm. 3 2026 pág. 201
https://doi.org/
10.69639/arandu.v13i3.2390
Using
the Problem-Solution Approach to develop English
Communication
Skills in A2 Students
Utilización del enfoque problema-solución para desarrollar las competencias
comunicativas en inglés de los alumnos de A2

Josué Isaias Condo Sucuy

jicondos@ube.edu.ec

https://orcid.org/0009-0000-0915-5621

Universidad Bolivariana del Ecuador

Riobamba – Ecuador

Rodrigo Antonio Guerrero Segura

raguerreros@ube.edu.ec

https://orcid.org/0000-0001-8915-3377

Universidad Bolivariana del Ecuador

Duran- Ecuador

Josué Reinaldo Bonilla Tenesaca

jrbonillat@ube.edu.ec

https://orcid.org/0000-0002-6748-2345

Universidad Bolivariana del Ecuador

Duran- Ecuador

Artículo recibido: 10 junio 2026- Aceptado para publicación:16 julio 2026

Conflictos de intereses: Ninguno que declarar.

ABSTRACT

In
this research, the effect of utilizing the problem-solution method on teaching oral
communication
skills in the English language to A2 level learners in an EFL environment in
Ecuador
was assessed. To do this, a quasi-experimental approach consisting of 16 dental students
from
Riobamba was implemented. This project lasted 7 weeks (16 total contact hours) and utilized
pre
-and post-tests as well as Likert surveys and checklists to collect data on fluency, accuracy,
pronunciation,
engagement, and confidence. Results of this study indicated a significant increase
in
overall performance (from a mean 6.32 to a mean 7.65) with most increases occurring in
relation
to both engagement (24.72% increase) and confidence (26.38% increase). Additionally,
students
reported positive experiences when working collaboratively with other students to solve
problems
as well as improvements in critical thinking skills (e.g. highly responsible, reflective)
and
partial collaboration (e.g. need for more flexibility). In conclusion, the implementation of the
problem
-solution technique enhances oral fluency, independence, and collaboration among young
A2
level learners and should be incorporated into traditional EFL classroom practices in order to
create
opportunities for more active learning.
Keywords
: english communication skills, a2 proficiency level, EFL (english as a foreign
language)
, oral fluency, problem-solving approach
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RESUMEN

Este estudio analiza el efecto del método problema-solución en la mejora de las competencias
comunicativas orales de estudiantes de nivel A2 en un contexto de EFL ecuatoriano. Para este fin,
se establece un diseño cuasiexperimental y se aplica a 16 estudiantes de odontología de la ciudad
de Riobamba durante 7 semanas de trabajo (16 horas en total) sirviéndose para la evaluación de
la fluidez, precisión, pronunciación, engagement y de la confianza de pre y posttest, de encuestas
tipo Likert y de listas de verificación. En cuanto a los resultados, resaltamos las mejoras generales:
del promedio 6.32 se elevaron al 7.65 (media de la diferencia 1.33), donde las diferencias más
concretas encontramos en la confianza (26.38%) y el engagement (24.72%), donde las
percepciones estudiantiles resaltan los beneficios en el proceso de interacción y del problema
usado como solución; y el Checklist en la evaluación expresa fortalezas en el pensamiento crítico
(responsabilidad elevada, reflexión) y en la colaboración (flexibilidad por potenciar). De acuerdo
a ello, podemos afirmar que el método problema-solución mejora la fluidez del discurso oral, la
autonomía y la colaboración en jóvenes de nivel A2, por lo que acentuamos la importancia del
método en las aulas de EFL tradicionales para salir del pasotismo de su uso.

Palabras
clave: habilidades de comunicación en inglés, nivel de competencia A2, EFL
(inglés
como lengua extranjera), fluidez oral, enfoque de resolución de problemas
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Vol. 13/ Núm. 3 2026 pág. 203
INTRODUCTION

In
recent years, the development of practical English communication skills has become a
central
objective in English as a Foreign Language classroom; This is especially important for
students
at the A2 proficiency level, who are beginning to understand and use basic phrases in
real
-life contexts. In Latin American classrooms, traditional teacher-centered methods limit
meaningful
oral interaction; these methods often result in passive learners with limited speaking
confidence
(Richards, 2006; Ur, 2012);
Systematic
reviews provide more extensive evidence than individual studies. Guo and
Jamil
(2024) analyzed multiple projects on the effect of PBL on the growth of independence and
fluency
in EFL speaking. In another study, Tran (2024) integrated PBL and conversational
projects
to develop better pronunciation and interpersonal skills while López (2025) focuses on
its
impact on cooperative learning within higher education. Qasserras (2023) explored combining
CLT
and PBL to help students overcome cultural challenges. Khaydarbek (2025) also encouraged
using
project-based methods rather than grammar drills to promote CLT. Additionally, Oshimeje
(2025)
and Caicedo (2026) offered more proof of the importance of real spoken language and
how
grammar relates to speaking skills in EFL secondary schools.
Research
has demonstrated that problem-based learning (PBL) has a significant positive
effect
on the development of communication skills and critical thinking skills among A2-level,
English
as a foreign language (EFL) learner. Research conducted since 2021 has furthered the
understanding
of the relationship between PBL and communication skills. For instance,
Å liogerienÄ—
et al., (2025) were found that project-based learning helps students interact more with
each
other by using real-life situations, which increases their participation and teamwork in class.
Tan
et al. (2022) studied how this approach also boosts motivation and helps students remember
what
they learn, especially in countries where English is not the first language. The shift from a
traditional
model of learning to an interactive, learner-centered model of learning is intended to
provide
novice learners with the opportunity to learn how to use English as a means of
communication
in real-world situations.
Furthermore,
Latin American research validates PBL's practical impact. García and
López
(2023) showed problem-solving activities enable fluent, confident speaking in real-life
contexts
within American classrooms. Martínez et al. (2024) confirmed learner-centered PBL
strategies
improve oral fluency, confidence, and collaboration essential for A2 acquisition in
primary
education. In Ecuador, Bachón (2026) showed that project-based activities helped some
public
school A2 learners reduce their anxiety about speaking and improve their proficiency.
Finally,
The results from different regions show that project-based learning can work well in
various
EFL environments.
Vol. 13/ Núm. 3 2026 pág. 204
While
growing evidence supports the benefits of problem-based and communicative
approaches
in language learning, there is limited research on their application with young A2-
level
learners; Specifically, few studies have investigated how the problem-solving method
impacts
oral communication at the basic proficiency level, most available research targets older
or
more advanced students, leaving a gap in understanding how younger learners respond to
structured,
problem-centered tasks; This gap is especially relevant in EFL contexts like Latin
America,
where traditional instruction prevails, as such, further research is needed to assess the
effectiveness
of PBL in beginner-level classrooms.
This
situation is evident in a private college in Riobamba, Ecuador, which, despite its
values
-based curriculum and academic goals, struggles to foster oral fluency in its younger
students.
Although the college promotes academic achievement, it faces significant challenges in
helping
A2-level students communicate confidently in English; Many of these students lack the
opportunity
to practice speaking authentically and engagingly, traditional methods have proven
insufficient
in developing their critical thinking and communicative competence; There is a need
for
innovative strategies that not only teach language but also engage students actively in using
it,
a promising alternative is the implementation of a problem-solving approach to language
instruction

This
study explores how the problem-solving approach affects English oral
communication
skills in A2-level students; The focus is on young adults students in their twenties
who
struggle to express themselves in English, the research will examine the influence of
structured
communicative tasks on students' fluency, accuracy, pronunciation, engagement, and
confidence;
It will also explore how structured communicative and problem-solving tasks support
A2
-level students; and to determinate how problem-solving activities encourage critical thinking
and
collaboration, the central research question is: How does implementing the problem-solving
approach
influence the oral communication skills of A2-level students in an EFL classroom?
MATERIALS
AND METHODS
Description
of the procedure
The
study was conducted over a period of seven weeks. Students attended four one-hour
classes
per week on Tuesdays, Wednesdays, Thursdays, and Fridays, for a total of four
instructional
hours per week. The main purpose of the intervention was to improve students’
speaking
and interaction skills in English through the implementation of the Problem-Solution
Approach.

Initially,
to assess their oral proficiency, students participated in a preliminary oral
proficiency
test. To facilitate these assessments, students participated in a group activity that
included
several scenarios that assessed their ability to speak basic English. Results from this
Vol. 13/ Núm. 3 2026 pág. 205
initial
oral proficiency test provided students with a baseline from which to identify their primary
challenges
and guide the development of an educational plan.
At
the beginning of each class period, every class experienced a problem in relation to some
form
or type of media (e.g., pictures, and written material) that can be seen in typical settings.
Upon
completion of collaborative analysis of the problems, each team of students would share
their
analyses and offer possible solutions in English. Each of these activities developed a sense
of
participation, connection, decision making, and speaking. Throughout the intervention, the
teacher
-researcher used a checklist during three different sessions to observe students’ level of
participation,
fluency, and interaction with their peers. These observations provided qualitative
evidence
regarding students’ communicative behavior and engagement in problem-based tasks.
At
the end of the intervention, a post-test was administered through a group role-play
activity
to evaluate students’ progress. We explained the assessment criteria to students to help
them
understand and develop their presentations with clarity. We gave the students 20 minutes to
prepare
their presentations, which were all evaluated using a rubric based on fluency, clarity,
naturalness
of speech, pronunciation, vocabulary variety, and interaction skills. Finally, the results
of
the pre-test and post-test were compared to find out how the problem-solution approach
impacted
students’ oral performance and interaction skills.
Research
Approach and Design
This
was a mixed-method study which used both quantitative and qualitative approaches
for
better understanding of the issue under investigation. The study was applied and descriptive
as
its purpose was to examine the efficiency of the Problem-Solution Approach in teaching
communicative
skills of English. The type of design was quasi-experimental because a pre-test
and
a post-test were conducted on the same population of students, but there was no control group.
Population
and Sample
The
study was conducted at a private institution of higher education, in Riobamba,
Ecuador.
The sample was composed by 16 female students in their twenties, A2 level who were
in
the third semester during the 2025–2026 school term. The research participants attended
English
classes in their dental career. Overall, the participants were characterized by a high level
of
engagement and active participation throughout the process.
Data
Collection Techniques and Instruments
The
first quantitative instrument was the pre and post-test to assess the impact of
organized
communicative activities on students' confidence, fluency, and involvement level. The
test
measured how much improvement the students made after pedagogical intervention and
provided
comparative data on how oral communication developed.
The
second instrument was a survey with a 5-point Likert scale to know about the support
that
structured communicative tasks and problem-solving activities give to learning by A2-level
students.
It elicited perception, opinion, and experience responses from the students regarding the
Vol. 13/ Núm. 3 2026 pág. 206
strategies
implemented towards understanding at a deeper level what impact such intervention
could
have from the point of view of participants. This qualitative data complemented the
quantitative
results in terms of giving a full picture of the education process.
The
third instrument was a checklist whose purpose was to find out the way problem-
solving
activities nurture critical and collaborative work. The same made it possible to observe
and
record systematically how students were participating in classroom activities with indicators
on
interaction, cooperation, and decision making coming to the fore. Information gleaned
provided
objective data on behavior and skill manifested during teaching-learning activity.
Data
Analysis
The
information gathered from the pre-test, post-test, survey, and checklist was looked at
in
both quantitative and qualitative ways to make sure that the results were fully understood.
Pre
and post-test
First,
the pre-test and post-test scores were looked at to see how well the intervention
worked
and to see how much the students had learned. Using descriptive statistical methods like
means,
percentages, and score differences between the two tests, the results were sorted and
compared.
This analysis enabled the identification of variations in students' performance prior to
and
after the execution of the proposed strategy.
A
survey
Secondly,
descriptive statistics, such as frequencies and percentages, were used to analyze
the
survey data. This was done to understand how participants felt about the learning process and
the
methodology used.
A
checklist
Lastly,
the checklist data were looked at qualitatively by using systematic observation.
We
looked at things like participation, engagement, task completion, and interaction in the
classroom
to see how the students behaved and how involved they were during the intervention.
Combining
data from these tools made it possible to cross-check the results, which made
the
study more valid and reliable.
RESULTS

Research
question
How
does implementing the problem-solving approach influence the oral communication
skills
of A2-level students in an EFL classroom?
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Results

Table
1
Descriptive
Statistics of Pre-test and Post-test Overall Scores in English Oral Communication
Skills

N.
Min Max M SD MD
Pretest
16 6.00 7.00 6.32 0.47 1,325
Posttest
7.00 8.00 7.65 0.47
The
academic performance of the students has been enhanced due to the use of the Problem
Solution
Approach as can be seen from the data presented in Table 1. Students' pretests showed
scores
between six and seven with a mean of 6.32 and a standard deviation of 0.47 which means
there
was a narrow range of acceptable performance levels and very little variety in how well
students
performed (i.e., each student's performance is scattered about their average). Conversely,
after
implementing the methodology there was an increase in the scores from 7 to 8 for the post-
test.
In addition to an increase in each student's average from 6.32 to 7.65 while also providing
similar
levels of variability (i.e., the average score was 1.325 greater after implementation than
before
implementation). Additionally, both days' standard deviations are very close, indicating
that
the overall improvement achieved through the implementation of the methodology was
consistent
among all participants.
Table
2
Pre
-test and Post-test Comparison of English Oral
Objective
: To examine the influence of structured communicative tasks on students' fluency,
accuracy,
pronunciation, engagement, and confidence
According
to the data obtained (table 2), all variables showed positive progress after the
implementation
of the problem-solving approach, demonstrating improvements in students’
English
oral communication skills. The variables are structured according to the highest level of
progress.
Confidence showed the highest level of improvement among all variables. The scores
in
the pretest and posttest were 6.18 and 7.81, with a mean difference (MD) of 1.62. This
represents
a 26.38% level of improvement. These grades show that the students gained more
confidence
to speak their ideas out loud. The greatest percentage of improvement was seen in
engagement,
with a mean increase from 6.31 to 7.87 and a mean difference of 1.56 in this
Pretest
Posttest
N
Min Max M SD Min Max M SD MD
Fluency

16

6.00
7.00 6.50 0.51 7.00 8.00 7.87 0.34 1.37
Accuracy
6.00 7.00 6.31 0.47 7.00 8.00 7.37 0.50 1.06
Pronunciation
6.00 7.00 6.31 0.47 7.00 8.00 7.31 0.47 1.00
Engagement
6.00 7.00 6.31 0.47 7.00 8.00 7.87 0.34 1.56
Confidence
6.00 7.00 6.18 0.40 7.00 8.00 7.81 0.40 1.62